Legal Notices (Act on Specified Commercial Transactions)

手染め毛糸販売 LemonJellyPool
Seller Lemon Jelly Pool
Sales Manager Kiku Mano
Address 3-13-10 Tamakochō, Higashimurayama-shi, Tokyo 189-0026
Phone/Fax Number 042-395-2310
Please contact us via email.
Product Prices All displayed prices include tax.
*Prices may change without prior notice due to exchange rate fluctuations or rising material costs.
Other Necessary Charges Shipping fees and bank transfer fees are borne by the customer.
Defective Products We will only accept returns for defective products. If there is a defect, please contact us within 15 days of receiving the product.
Sale items are not eligible for return.

*While we strive to reproduce products as accurately as possible in our product photos, there may be discrepancies due to monitor settings or individual differences in perception. If you have any concerns, please inquire before purchasing.
Payment Methods

・Bank transfer (MUFG Bank, Rakuten Bank, Japan Post Bank)
・Credit card payment

If you wish to pay by bank transfer, please select "BankDeposit" on the payment method selection screen.

Bank transfer details will be provided in the order confirmation email.

Order Expiration Date Bank transfer: Within 7 days from the date of receiving the "Order Confirmation Email"
Returns

Basically, we cannot accept returns due to customer convenience.

【Cases where returns cannot be accepted】
・Products that have passed 15 days since delivery
・Products that have been used by the customer
・Products that have been soiled or damaged by the customer
・When product labels, tags, packaging, etc., have been soiled, damaged, lost, or discarded
・Sale items

Return Period Within 15 days from the product arrival date
Return Shipping Costs

While we generally do not accept returns due to customer convenience, if such a return occurs, the customer will be responsible for shipping and handling fees. Even if free shipping was applied at the time of purchase, the original shipping cost will also be borne by the customer.

However, we will bear the cost for defective product exchanges or incorrect deliveries.

Service Name Lemon Jelly Pool
Email Address info☆lemonjellypool.com
Please replace ☆ with @.
Website Address http://lemonjellypool.com